• Business and its brand
• Team – staff and contractors
• Clients – students and organisations
• Stakeholders – industry, regulator
2. Discuss these with each party to gain feedback and tweak any changes accordingly (if appropriate).
3. Reset these boundaries and expectations with each of these parties and check there is common understanding of what someone can and can't do (and the consequences if they don't).
4. Ensure the moment someone slips (usually because it takes a while to break old habits), the issue is addressed and they are provided with more training and support; rather than blame and admonishment.
But remember:
After you've done all the change management and gained buy-in from everyone as part of any implementation strategy, there are only 2 reasons why people don't follow systems:
1. They need more training
2. They CHOOSE not to follow which is a performance management issue so address it immediately.
And here's my final thought
It's important to capture the great ideas from everyone which improve the productivity, profitability and performance of the RTO.
It's just making sure everyone knows to follow the current systems AND submit the ideas for improvement, instead of ignoring or going around the current systems because they think they know best because this is the non-compliance nightmare you are doing your best to avoid.
So please don't stop innovation by being the 'Systems Nazi', and make sure you're building up the Mavericks in your team rather than just clipping their wings.
Dedicated to making your life easier
Tamara